Welcome to Maggie Liao. By accessing, browsing, or purchasing from this website, you agree to be bound by these Terms & Conditions, our Privacy Policy, and any other policies referenced on this site.

Please read these Terms carefully before purchasing any goods from us, whether in store or via our website. If you are under 18 years of age, you must obtain consent from your parent or guardian before accessing or using this site.

We reserve the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of any changes.

1. Products & Representation

We aim to ensure all product descriptions, images, colours, sizing, and product details are as accurate as possible. However, please note:

• Colours may vary depending on screen displays, lighting, and photography.
• Measurements are approximate and may vary slightly.
• Natural materials, such as leather or silk, may have unique variations.

These characteristics are not considered defects.

We reserve the right to:

• Modify or discontinue products at any time.
• Limit quantities per customer or order.

2. Pricing

All prices are listed in NZD, unless otherwise stated.

Prices include GST where applicable, unless stated otherwise.

We reserve the right to change prices at any time.

If a pricing error occurs, we reserve the right to cancel or refuse the order.

3. Payment

Payment must be made in full at checkout.

We accept secure payment methods available on our website, including credit cards and third-party payment providers.

All transactions are processed securely. We do not store full payment details.

4. Order Cancellation Prior to Dispatch

Prior to the dispatch of an order, we reserve the right to cancel all or part of an order, including orders that have been accepted, at our discretion and without liability to you in the following circumstances:

• The requested goods are unavailable.
• There is an error in pricing or product description on our website or any affiliated sales platform.
• The shipping fee selected at checkout does not accurately reflect the delivery address.
• The total order weight exceeds our maximum shipping limit, in which case we may contact you to arrange an alternative solution where possible.
• The order has been placed in breach of these Terms & Conditions.
• We are unable to successfully process or obtain authorisation for payment.
• The order does not pass our customer verification or validation checks.
• We reasonably believe the order has been placed for commercial resale or other non-personal purposes.

Where an order is cancelled under this clause, we will make reasonable efforts to notify you. You will not be charged for any cancelled order where cancellation occurs prior to dispatch, provided you are not in breach of these Terms.

All decisions made under this clause are final and exercised at our sole discretion. We are not obliged to enter into correspondence regarding such decisions.

5. Made-to-Order & Pre-Order Items

Certain pieces may be made-to-order or available for pre-order.

Please note:

• Production timelines are estimates only.
• Orders cannot be cancelled once production has begun.
• Made-to-order and pre-order items are generally non-refundable unless faulty.

6. Shipping & Delivery

Each order is carefully prepared and dispatched within 5–15 business days, excluding weekends and public holidays.

Estimated delivery timeframes are as follows:

• New Zealand: 5–10 business days
• International: 7–15 business days

These timeframes are provided as a guide only. While we work closely with our shipping partners to ensure timely delivery, delays may occasionally occur due to customs processing or circumstances beyond our control.

Once an order has been dispatched, responsibility for delivery rests with the carrier. We are not liable for delays, losses, or disruptions incurred in transit.

Customers are responsible for ensuring all shipping information is accurate at the time of purchase. We are unable to redirect or amend orders once they have been processed.

For international orders, any applicable customs duties, taxes, or import fees are the responsibility of the recipient.

7. Intellectual Property

All content presented on this website, including but not limited to designs, imagery, text, logos, and brand assets, is the exclusive property of Maggie Liao and is protected under applicable intellectual property laws.

These elements reflect the integrity and creative direction of the brand and may not be copied, reproduced, distributed, or otherwise used, in whole or in part, without our prior written consent.

8. Use of Website

You agree to access and use this website in a lawful and respectful manner.

You must not:

• Use the website for any unlawful or unauthorised purpose.
• Interfere with or disrupt the functionality, security, or performance of the site.
• Attempt to gain unauthorised access to any part of the website or its systems.

We reserve the right to restrict or terminate access where misuse, abuse, or breach of these Terms is identified.

9. Limitation of Liability

To the fullest extent permitted by law, Maggie Liao shall not be liable for any indirect, incidental, or consequential loss or damage arising from the use of our website or products.

Where liability cannot be excluded, it is limited to the value of the goods purchased.

Nothing in these Terms is intended to limit or exclude your rights under applicable New Zealand consumer law.

10. Privacy

We are committed to safeguarding your personal information.

All personal data is collected, used, and managed in accordance with our Privacy Policy.

11. Force Majeure

We shall not be held liable for any delay or failure to perform our obligations where such delay or failure arises from events beyond our reasonable control.

These may include, but are not limited to, natural events, supply chain disruptions, transportation delays, or governmental actions.

12. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of New Zealand.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.

13. General Provisions

These Terms & Conditions constitute the complete and exclusive understanding between you and Maggie Liao in relation to your use of this website and the purchase of goods.

If any provision is deemed invalid, unlawful, or unenforceable, it shall be severed to the extent necessary, without affecting the validity or enforceability of the remaining provisions.

Any failure by us to enforce a right or provision shall not be considered a waiver of that right or provision.

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We reserve the right to assign or transfer our rights and obligations at our discretion.

These Terms are binding upon and shall inure to the benefit of the parties and their respective successors and permitted assigns.

Nothing in these Terms shall be construed as creating any partnership, joint venture, or agency relationship between you and Maggie Liao.